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Privacy Policy

Date Protection, Privacy and Communications Policy is a website operated by fly2help. We are a registered charity and our registration number is 1119846 in England and Wales. Our main address is Unit SE-12B, Gloucestershire Airport, Staverton, Cheltenham GL51 6SP.

fly2help takes the privacy of our beneficiaries, supporters and volunteers very seriously. We are strongly committed to protecting your privacy and every reasonable effort is taken to ensure that your information is kept secure and intact. This policy describes how fly2help collects and uses personal information about the people who visit our websites and give us their data over the phone, face-to-face, and in writing. This policy also states how and why we use data, how we store it and how individual personal preferences can be amended.

fly2help Charity Privacy Statement
General Data Protection Regulation (GDPR) provides the legal framework that defines how personal information can be used. Fly2help is fully committed to complying with the principles set out in GDPR and has a legal duty to protect any information we collect from you. Please read this privacy policy to understand how we use your data. In summary we will only collect data as laid out below:

  • Legal Obligation
  • Contracts (Employment, Agreement)
  • Legitimate Interest
  • Vital Interest
  • Public Interest
  • Consent

These principles apply whether we hold your information on paper or in electronic form.

How do we collect information?
We obtain personal information from you when you enquire about our activities which may include including fundraising, nominating and volunteering, register with us, send or receive an email, make a donation to us, ask a question about our activities or otherwise provide us with personal information.

We will only ever collect the information that we need, including data that will be useful to help improve our services. The information is either needed to fulfil your request or to enable us to provide you with a more personalised service. You don't have to disclose any of this information to browse our sites.

What information do we collect?
The personal information we collect might include name, date of birth, email address, postal address, telephone number, any contact preferences and credit/debit card details.

If we need any further sensitive data we will always ask for the individuals consent to allow us to record and process this data.

Why do we collect and record this information and what do we do with it?

  • To meet our legal obligations
  • To meet the aims of the Charity and communicating effectively and appropriately with our supporters.
  • To provide a full and complete support service to our beneficiaries.

How do we use this information?
We will use the information you provide in the ways set out below

  • promote the aims of fly2help
  • to provide and personalise our services to beneficiaries;
  • to communicate with our supporters, dealing with your enquiries and requests, recording any contact with you;
  • to provide you with information that you have indicated an interest in, for example information about our campaigns, volunteering, fundraising and how you can donate to us;
  • to claim Gift Aid on your donations;
  • for administrative purposes.

Do we share your information with anybody else?
We do not sell personal details to other charities or other third parties.

We may need to disclose your information if required to do so by law or as expressly permitted under applicable data protection legislation.

Storing and protecting your information
We recognise the concerns that many people have about giving personal information online.

All personal data is processed by staff in the UK and we place great importance on the security of all personally identifiable information associated with our beneficiaries, supporters, staff and volunteers. All data is stored securely with access only to authorised personnel for the purposes stated in this policy.

However, no data transmission over the internet is 100% secure. As a result, whilst we cannot absolutely guarantee that loss, misuse or alteration of data will not occur while it is under our control, we use our best efforts to prevent this and protect your personal information and always act in accordance with the relevant UK and EU Legislation.

We will keep your information only for as long as we need it to:

  • to comply with UK tax law, to allow us to keep basic personal data for a minimum of 6 years

In relation to other personal data we will normally retain it for at least 5 years from your initial consent unless agreed otherwise. This will apply to data recorded to allow us to:

  • provide you with the goods, services or information you have required
  • to administer your relationship with us, to inform our research or the preferences of our supporters
  • to ensure that we do not communicate with people who have asked us not to.

When your information is no longer required, we will always dispose of it securely, in accordance with our Register of Systems and Archiving Policy and Security Policy.

Under 13s - fly2help is concerned with the protection of the privacy of children and we do not address anyone under the age of 13. We will seek consent from a parent or guardian before collecting personal information about a child aged under 13. We will not knowingly request or collect from a child any information online that can be traced to the child, such as an email address, name, or information about the child's family. Unless a parent or guardian consents to such use in advance, we will not knowingly use information that a child provides to us for any fundraising or promotional purpose

Your Rights
Right to Object - you have a right to object to fly2help processing your personal information at any time where we rely on our legitimate interests for doing so. You also have a right to object to our processing your data for the purposes of marketing.

Right to Rectification - if at any time you believe the data we hold about you is incorrect, please get in touch immediately. Furthermore, if your personal details change, please help us to keep your information up to date by notifying us at the address below:

Right of Portability - you have a right to obtain your personal data from us and reuse it for your own purposes, perhaps for another service, without hindering the usability of the data

Right to be Forgotten - you have a right to seek the deletion of your data

Right to Restriction - you have a right to ask us to restrict our processing of your data

Right of Access - you have the right to ask for a copy of the personal information we hold about you

If you have any questions about this policy or how we use data please contact the Data Controller via email-

If you raise a complaint with fly2help about the way it has handled your personal information and you are dissatisfied with fly2help's response, you are entitled to lodge a complaint with a supervisory authority. In the UK, the supervisory authority is the Information Commissioner's Officer (ICO), which can be contacted at